Question 1

What does Scrubl actually do?

Accepted Answer

Scrubl scans data-broker websites and the dark web for your personal information, then automatically sends removal requests to get it taken down — and keeps monitoring so it stays down.

Question 2

What's the difference between 'In-progress' and 'Cleaned'?

Accepted Answer

In-progress means we've found an exposed record and submitted (or are working on) its removal. Cleaned means the broker has confirmed the record is gone.

Question 3

How long does removal take?

Accepted Answer

Requests go out the moment you enroll. The fastest brokers clear your data within 24–48 hours; others take 30–45 days. Most people are fully cleaned by day 45.

Question 4

Does Scrubl keep protecting me after the first cleanup?

Accepted Answer

Yes. Data brokers re-collect information constantly, so Scrubl re-scans on a schedule (roughly quarterly), re-contacts brokers, and re-submits removals whenever your data reappears.

Question 5

How many people can one plan protect?

Accepted Answer

The Individual plan protects 1 person. The Family plan protects up to 4 people on a single subscription.

Question 6

What information do you need to find my exposed data?

Accepted Answer

Your name, age, and city/state are enough to run a scan. Adding email addresses and phone numbers lets us find and remove more exposed records.

Question 7

Is my information safe with Scrubl?

Accepted Answer

Your information is encrypted and only used to locate and remove your exposed data from broker sites. We never sell your data.

Question 8

What are leaked passwords?

Accepted Answer

We check whether your email addresses and passwords have appeared in known data breaches, so you know which accounts to update and can stay alerted to future leaks.

Question 9

What happens if I cancel?

Accepted Answer

If your subscription expires, Scrubl stops protecting the enrolled people and your stored scan data and history are removed.

Question 10

Why do some brokers say 'Action Required'?

Accepted Answer

A few brokers don't accept third-party removal requests, so they require a manual opt-out. Scrubl gives you the exact steps, and you can mark them complete when done.

Question 11

Can I add or remove people later?

Accepted Answer

Yes. You can add people up to your plan's limit, edit their details, or remove them at any time from the People tab.

Question 12

Do you support iPhone too?

Accepted Answer

Yes — Scrubl is available on iOS, and your account and data stay in sync across web and iPhone.

Frequently asked questions